PRIVACY POLICY
Dean & Averroes Limited (“Dean & Averroes”, “D&A England”, “we”, “us” or “our”) respects your privacy and takes the protection of your personal information seriously.
We believe privacy should be treated rather like good manners: properly, respectfully, and without unnecessary fuss.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the rights you have over your personal information.
1. YOUR PRIVACY
When you visit the Dean & Averroes website, create an account, place an order, contact us, or otherwise use our services, we may collect personal information such as your name, email address, telephone number, billing address, delivery address and details relating to your purchases.
We may also collect certain technical information about how you use our website. This may include your IP address, browser and device type, approximate location, referring website, pages viewed, search terms, advertising interactions and other information relating to your visit.
We use this information to operate our website, process and fulfil orders, provide customer service, improve our products and services, maintain website security, and communicate with you where appropriate.
We do not sell your personal information.
Where necessary to provide our services, we may share relevant information with trusted service providers who help us do the job properly — including payment providers, warehouse and fulfilment partners, delivery couriers, website and technology providers, and customer communications services.
We only provide such parties with the information reasonably required for them to perform their services, and we expect them to handle your information securely and in accordance with applicable data protection law.
2. HOW WE USE YOUR INFORMATION
Depending on how you interact with Dean & Averroes, we may use your personal information for the following purposes:
- Orders and fulfilment
To process payments, prepare and dispatch your order, arrange delivery, provide order updates, and manage returns or related enquiries. - Your account
To create and maintain your account if you choose to register with us. - Customer service
To respond to enquiries, assist and communicate with you about your orders or our services. - Improving the experience
To understand how our website and services are used, identify opportunities for improvement, and create a better experience for our customers. - Marketing
Where permitted by law and, where required, with your consent, to send information about Dean & Averroes products, launches, selected offers and other news we believe may be of interest. - Security and administration
To operate, maintain and protect our website, prevent fraudulent or unlawful activity, and safeguard our systems and customers.
We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate interests, or obtaining your consent.
Where we rely upon legitimate interests, we consider whether our interests are proportionate and whether they may adversely affect your rights and freedoms.
3. MARKETING & COMMUNICATIONS
We would rather earn your attention than fill your inbox.
If you have agreed to receive marketing communications from Dean & Averroes, we may contact you about new products, launches, selected offers, events and other brand news.
You can unsubscribe at any time by following the unsubscribe link included at the bottom of our marketing emails.
Alternatively, you may contact us at contact@deanandaverroes.com and ask to be removed from our marketing communications.
Choosing not to receive marketing communications will not affect essential service communications relating to an order or transaction you have made with us.
4. COOKIES
Like most modern websites, Dean & Averroes uses cookies and similar technologies to keep things running properly and to understand how visitors use our website.
A cookie is a small information file placed on your computer, mobile phone or other device when you visit a website. Cookies may remember your preferences, keep items in your basket, support security, measure website performance and, where permitted, help us understand which content or advertising is most relevant to our visitors.
Some cookies are strictly necessary for the website to function and cannot reasonably be switched off.
Other cookies, including certain analytics and advertising technologies, may require your consent. Where required by law, we will ask for your permission before using them.
You can manage your cookie preferences through our cookie settings and may also control cookies through your browser.
Do bear in mind that disabling certain cookies may affect how parts of the website function.
5. PROTECTING YOUR INFORMATION
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
We carefully select the third parties who assist us in operating Dean & Averroes and expect appropriate safeguards to be maintained when they handle personal information on our behalf.
That said, no method of transmitting or storing information over the internet is completely secure. We therefore take reasonable precautions while continually reviewing and improving the measures we use to protect your information.
6. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet our contractual, legal, accounting and reporting obligations.
How long we retain information will depend upon its nature and why we need it.
When personal information is no longer required, we will take appropriate steps to securely delete or anonymise it.
7. WHO WE MAY SHARE YOUR INFORMATION WITH
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide our services. These may include:
- Payment service providers;
- Warehouse and fulfilment partners;
- Delivery and courier companies;
- Website hosting, technology and analytics providers;
- Customer service and communications providers;
- Professional advisers where reasonably necessary; and
- Government, regulatory or law-enforcement authorities where legally required.
Where a third party processes personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.
Some of our service providers may operate outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers comply with applicable data protection law.
8. YOUR RIGHTS
- Under applicable data protection law, you may have the right to:
- Request access to the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Request deletion of your personal information in certain circumstances;
- Ask us to restrict how we use your information in certain circumstances;
- Object to certain types of processing, including direct marketing;
- Request the transfer of certain personal information to you or another organisation; and
- Withdraw your consent where we rely upon consent as our lawful basis for processing.
These rights are subject to certain conditions and exceptions under applicable law.
If you wish to exercise any of these rights, please contact us using the details below.
9. CONTACTING US
Dean & Averroes Limited is responsible for the personal information we process for the purposes described in this Privacy Policy.
If you have a question about how we use your information, wish to exercise one of your data protection rights, or simply want to understand what information we hold about you, please contact us:
Email: contact@deanandaverroes.com
We will deal with your request in accordance with applicable data protection law.
If you are unhappy with how we have handled your personal information, we would encourage you to speak to us first so that we have the opportunity to put things right.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
Any updated version will be published on this page with its effective date.
We recommend checking this page from time to time.
Nothing dramatic. Just good housekeeping.